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Terms of Service

Last updated: October 25, 2026

These Terms of Service (“Terms”) govern your use of accrevert.com and any service you purchase from AccRevert (“AccRevert”, “we”, “us”). Please read them carefully before you submit a case or make a payment. By purchasing a service you agree to these Terms, our Refund and Cancellation Policy and our Privacy Policy.

1. Who we are and how to contact us

AccRevert is an independent digital account-recovery support service. You can reach us at office@accrevert.com or by phone at +1 (646) 980-4811.

2. What we do

We help account owners regain access to their own accounts on third-party platforms such as Facebook, Instagram, WhatsApp, Google, YouTube, TikTok and Telegram. Our work typically includes reviewing your case, organizing proof of ownership, preparing recovery requests, appeals and supporting documentation, and guiding you through the official recovery and appeal channels that each platform provides. The exact scope of work for your case is described on the relevant service page or in a written quote.

AccRevert is not affiliated with, endorsed by or acting on behalf of Meta, Google, YouTube, WhatsApp, TikTok, Telegram, Apple, X or any other platform. Platform names are used only to identify the services we support. We have no special access to any platform’s internal systems, and all decisions about an account are made solely by the platform.

3. Eligibility and lawful use only

  • You must be at least 18 years old and able to enter into a binding contract.
  • You may only ask us to help with an account that you lawfully own, or that you are formally authorized to manage on behalf of a business or another person (for example, as an employee or an authorized representative with written permission).
  • We do not provide, and you may not request, unauthorized access to any account, “hacking” services, password cracking, bypassing of security controls, or access to another person’s data or communications.
  • You must not submit forged, altered or misleading documents or information.

We may refuse or stop working on any case where we reasonably believe that the requester is not the lawful owner or authorized representative, or that the request is unlawful. Where the law requires it, we may report suspected fraud to the relevant authorities.

3A. Your confirmations

By opening a case, you confirm that: (a) you are the lawful owner of the account, or you are authorized in writing to act for its owner; (b) all information and documents you give us are true, accurate and belong to you or to the owner you represent; and (c) you are not using our service to access, take over or interfere with an account that belongs to someone else. If any of these confirmations is untrue, we may close the case immediately and the case-preparation fee will not be refunded.

3B. Authorization to act for you

You authorize us to review the information you provide and to prepare, and where you ask us to, communicate recovery requests and appeals to the relevant platform on your behalf, only for the purpose of your case. Where a platform requires the account owner to submit something personally (for example an identity check or a video selfie), we will guide you and you will submit it through the platform’s own official flow.

4. No guarantee of outcome

Account recovery depends on the policies, systems and decisions of third-party platforms, which we do not control. We use reasonable professional care and skill, but we cannot guarantee that an account will be recovered or reinstated, that a platform will respond, or that it will respond within any particular time. Any timelines, statistics or past results we mention are for general information only and are not a promise about your case.

DISCLAIMER OF WARRANTIES. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, OUR SERVICES AND THIS WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

5. Fees and payment

  • Case-preparation fee. Each case starts with a case-preparation fee of $299 USD, paid at checkout. This fee covers case review, evidence analysis, preparation of recovery and appeal materials and related administrative work.
  • Success fee. If access to the account is restored, a success fee applies according to the account type you select at checkout: $599 USD for personal accounts; $999 USD for business accounts (Facebook Pages, Instagram business and creator accounts, YouTube channels and Google Business Profiles); and $1,199 USD for Business Manager / Business Portfolio and ad accounts. If the account type you selected turns out to be incorrect, we will tell you the correct amount before any further work, and you may cancel. No recovery means no success fee. There are no hidden fees.
  • When the success fee applies. Access is “restored” when you can log in to the account and use it as its owner, even if some content, followers or features are not returned. A success fee applies if access is restored while your case is open, that is, from the date you submit your case details until 60 days after our last submission or instruction on your case. When access is restored, we will email you a secure PayPal payment link for the success fee, payable within 7 days. If you regain access before you submit your case details, no success fee applies.
  • Prices are shown in U.S. dollars. All payments are made through PayPal only. You can pay with your PayPal balance or with a credit or debit card through the PayPal checkout. We do not receive or store your card details.
  • You are responsible for any bank, currency-conversion or similar charges imposed by your own payment provider.

6. Cancellation and refunds

Cancellations and refunds are handled under our Refund and Cancellation Policy. In summary: if you cancel within 24 hours of payment and before you submit your case details, we refund the $299 case-preparation fee in full. To cancel, email office@accrevert.com with your order number. After 24 hours, or once you have submitted your case details, case work has started and the $299 fee is non-refundable. The success fee is charged only if access is restored. Nothing in these Terms limits any mandatory consumer rights you may have under the laws of the country where you live.

7. Your responsibilities

  • Provide accurate, complete and truthful information and documents, and tell us promptly if anything changes.
  • Respond to our requests for information within a reasonable time. Delays on your side can delay or prevent recovery.
  • Follow the security instructions we give you, such as securing your email and phone number and enabling two-step verification once access is restored.
  • Comply with the terms of service of the platform concerned.

We will never ask you for the password to the account being recovered. Please do not send us passwords.

8. Confidentiality and personal data

We treat case information as confidential and use it only to provide the service, as explained in our Privacy Policy. We may ask for a copy of your government-issued ID to confirm that you are the account owner and to prepare your case. It is stored securely with restricted access and deleted within 30 days after your case is closed, unless we must keep it longer by law or to resolve a dispute. When a platform requires identity verification, it is submitted through that platform’s own official flow.

9. Intellectual property

The content of this website, including text, graphics, logos and design, belongs to AccRevert or its licensors and may not be copied or reused without our written permission, except for your personal, non-commercial use. Documents we prepare for your case may be used by you for the purpose of recovering your account. Third-party trademarks and platform names belong to their respective owners.

10. Limitation of liability

To the fullest extent permitted by law:

  • WE ARE NOT RESPONSIBLE FOR DECISIONS, DELAYS, ERRORS OR ACTIONS OF THIRD-PARTY PLATFORMS, OR FOR THE LOSS OF ANY CONTENT, FOLLOWERS, DATA, INCOME OR BUSINESS CONNECTED WITH AN ACCOUNT.
  • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSSES.
  • OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO A CASE OR TO THESE TERMS IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR THAT CASE.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, gross negligence or wilful misconduct.

10A. Indemnification

You agree to indemnify and hold harmless AccRevert and its owners, employees and contractors from any claim, loss, damage or expense (including reasonable legal fees) brought by a third party and arising from: false or misleading information or documents you provided; a request concerning an account you were not authorized to manage; or your breach of these Terms or of a platform’s terms of service.

10B. Case inactivity and ending a case

If we ask you for information and do not hear from you for 30 days, we may close your case. You can ask us to stop working on your case at any time. We may stop working on a case if we reasonably believe the request is unlawful, the account does not belong to you, or you are abusive toward our team. Fees for work already performed are not refundable, except as stated in our Refund and Cancellation Policy.

11. Website use

You may not misuse this website, including by attempting to gain unauthorized access to it, interfering with its operation, or using it to submit unlawful content. Articles and guides on this website are general information and are not a substitute for advice from a lawyer.

12. Changes to these Terms

We may update these Terms from time to time. The version published on this page, with its “Last updated” date, applies to services purchased from that date. Changes do not affect a case already paid for without your agreement.

13. Governing law and disputes

These Terms are governed by the laws of the State of New York, USA, without regard to conflict-of-law principles. Nothing in these Terms limits any mandatory consumer-protection rights you have under the laws of the place where you live.

Informal resolution first. Before starting any formal proceeding, you agree to contact us at office@accrevert.com with a description of the issue, and both of us will try in good faith to resolve it within 30 days.

No class actions. You and AccRevert may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding. YOU AND ACCREVERT WAIVE ANY RIGHT TO A JURY TRIAL.

Any dispute will be heard in the state or federal courts located in New York County, New York, except that either of us may bring an individual claim in small-claims court.

14A. General

Electronic communications: you agree that we may communicate with you by email, phone or text message about your case. We will not send you marketing text messages without your separate consent, and message and data rates may apply. Entire agreement: these Terms, the Refund and Cancellation Policy and the Privacy Policy are the entire agreement between you and us about our services. Severability: if any part of these Terms is found unenforceable, the rest remains in effect. No waiver: if we do not enforce a right, we have not waived it. Assignment: you may not transfer your rights under these Terms; we may transfer ours to a successor business. Events outside our control: we are not responsible for delays caused by events outside our reasonable control, including platform outages and changes to platform policies.

14. Contact

Questions about these Terms: office@accrevert.com | +1 (646) 980-4811.

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