Refund and Cancellation Policy
Refund and Cancellation Policy
Last updated: October 25, 2026
We want every client to know exactly what they pay for and when. This policy explains our fees, how to cancel and how refunds work. By completing payment, you agree to this policy and to our Terms of Service.
1. The $299 case-preparation fee
Every case starts with a one-time case-preparation fee of $299 USD, paid at checkout through PayPal. This fee covers:
- Review of your case and the evidence you send
- Checking proof of ownership and identity documents
- Preparing recovery requests, appeals and supporting documents
- Guidance through the official recovery channels of the platform
- Case management and communication with you
2. Full refund within 24 hours
If you change your mind, you can cancel within 24 hours of payment and before you submit your case details. In that case we refund the $299 in full, to the PayPal account or card you paid with. To cancel, email office@accrevert.com with your order number.
3. After 24 hours or after you submit your case details
Once 24 hours have passed since payment, or once you have submitted your case details (whichever comes first), our team has started working on your case and the $299 case-preparation fee is non-refundable. You can still ask us to stop working on your case at any time.
4. Success fee: only if access is restored
If your account is restored, a success fee applies according to the account type you select at checkout:
- $599 USD for personal accounts
- $999 USD for business accounts (Facebook Pages, Instagram business and creator accounts, YouTube channels and Google Business Profiles)
- $1,199 USD for Business Manager / Business Portfolio and ad accounts
The success fee is charged only after access is restored. If access is not restored, there is no success fee. There are no hidden fees. When access is restored, we email you a secure PayPal payment link for the success fee, payable within 7 days. The full rules are in section 5 of our Terms of Service.
5. No guarantee of outcome
Account recovery depends on the decisions of third-party platforms such as Meta, Google and TikTok, which we do not control. We work carefully and professionally on every case, but we cannot guarantee that an account will be restored or that a platform will respond within a specific time.
6. Billing questions and disputes
If something about a charge is unclear, or you are not happy with our service, please contact us first. We usually reply within 24 hours and do our best to resolve every issue fairly and quickly. If you do open a dispute with PayPal or your card issuer, we may share the relevant records of the work done on your case, such as order details, case notes and our messages with you, with the payment provider so the dispute can be reviewed.
7. Your consumer rights
Nothing in this policy limits any mandatory consumer rights you may have under the laws of the country where you live.
8. Contact
For billing, cancellation or refund questions:
Email: office@accrevert.com
Phone: +1 (646) 980-4811