Privacy Policy

Last updated: October 28, 2026

This Privacy Policy explains how AccRevert collects, uses and protects personal information when you visit accrevert.com, contact us or use our account-recovery services. We have tried to keep it clear and honest. If anything is unclear, please contact us.

1. Who is responsible for your data

The controller of your personal information is AccRevert. Contact for all privacy matters: office@accrevert.com | +1 (646) 980-4811.

2. What we collect

Contact and case forms: name, email address, phone number, the platform concerned, the account identifier or URL, a description of what happened and any files you choose to upload (for example screenshots).
Orders and checkout: name, email, phone, billing details and order history. Payments are processed by PayPal. We do not receive or store your full card number.
Identity and ownership documents: we may ask for a copy of a government-issued ID to confirm that you are the account owner. This is sensitive personal information. We use it only to verify ownership and prepare your case, not to infer anything else about you, and handle it as described in section 4.
Communications: emails, phone calls and messages you exchange with us.
Technical and usage data: IP address, browser and device type, pages visited, referring source and similar information collected through cookies and similar technologies (see section 7).

We never ask for the password or verification codes of the account being recovered. Please do not send them to us.

You are not required by law to give us any information, but without contact and case details we cannot respond to you or provide the service.

3. How we use your information and our lawful bases

To provide the service you requested (reviewing your case, preparing recovery requests, communicating with you and with the relevant platform, processing payments). Lawful basis: performance of a contract, or steps you asked us to take before entering into one.
To verify identity and account ownership and prevent fraud or misuse of our service. Lawful basis: performance of a contract and our legitimate interest in making sure we only help lawful account owners.
To keep business, tax and accounting records and comply with our obligations under the law. Lawful basis: obligations we have under the law.
To run, secure and improve our website, measure how it is used and measure the performance of our advertising. Lawful basis: our legitimate interests, or your consent where the law requires consent for cookies.
To send marketing messages, only if you have agreed to receive them. You can unsubscribe at any time. Lawful basis: consent.

4. Identity documents and other sensitive information

Identity documents are used only to confirm your identity and ownership of the account and to prepare your case. Access is limited to the people handling your case, and documents are stored securely and deleted within 30 days after the case is closed, unless we must keep them longer to comply with the law or to establish, exercise or defend a legal claim. When a platform requires identity verification, it is submitted through that platform’s own official flow. Please upload identity documents only when we ask for them.

5. Who we share information with

We do not sell personal information. We share it only where needed:

The platform concerned (for example Meta, Google, TikTok or Telegram), to the extent needed to request recovery of your account.
Service providers who process data on our behalf: our website hosting provider, email providers, payment providers (such as PayPal), and Google (Google Tag Manager, Google Analytics and Google Ads) for website measurement and advertising.
Authorities, courts or professional advisers where required by law, or to protect our rights, for example in a payment dispute.

6. International transfers

We serve clients in the United States, Europe and elsewhere. Our team and our service providers (including Google and PayPal) may process data in the United States, the European Union and other countries, including countries recognized as providing an adequate level of data protection. Where personal data is transferred outside your country, we rely on the safeguards the law provides, such as adequacy decisions, the providers’ standard contractual clauses or certification frameworks.

7. Cookies, analytics and advertising

Our website uses cookies and similar technologies. Specifically, the following tools currently run on the site:

Google Tag Manager, which manages the loading of other tags on the site.
Google Analytics 4 (via Google Tag Manager), to understand how visitors use the website.
Google Ads conversion tracking, to measure the results of our ads, and, where enabled, Google Ads remarketing, which can show our ads to people who have visited the site.
WooCommerce order attribution, which records the source of a visit (for example a search engine or an ad) when an order is placed.
Essential cookies for the shopping cart, checkout, security and your cookie-banner choice.

This means that information about your visit is used for analytics and advertising purposes. You can control this by blocking or deleting cookies in your browser settings, by managing ad personalization in Google My Ad Center, and by installing the Google Analytics opt-out browser add-on. Blocking some cookies may affect how the website works.

You can change your cookie choices at any time through the “Cookie settings” link in the website footer. Where the law requires it, analytics and advertising cookies are used only after you accept them.

8. How long we keep information

We keep personal information only for as long as needed for the purpose it was collected for. Case files are kept while your case is open and for a reasonable period afterwards to deal with follow-up questions or disputes. Order and invoice records are kept for as long as tax and accounting laws require (generally up to 7 years). Identity documents are deleted after the case is closed, as explained in section 4.

9. Your rights

Depending on where you live, you may have the right to:

access the personal information we hold about you and receive a copy;
correct inaccurate information;
ask us to delete your information;
object to or restrict certain processing, including processing based on our legitimate interests;
withdraw your consent at any time, for example to marketing, without affecting earlier processing;
receive your data in a portable format;
complain to a data protection authority in your country.

To exercise your rights, email office@accrevert.com. We may need to verify your identity before responding, and we will respond within the time required by law.

10. California and other US state privacy rights

Depending on your state of residence (including California, Colorado, Connecticut, Virginia and other states with consumer privacy laws), you may have the right to know, access, correct and delete your personal information, and to opt out of the “sale” or “sharing” of personal information for cross-context behavioral (targeted) advertising. We do not sell personal information for money. Our use of advertising cookies and pixels may be considered “sharing” or targeted advertising under some state laws. You can opt out at any time through the “Your Privacy Choices” link in the website footer, and we honor Global Privacy Control (GPC) browser signals as an opt-out request. You can also email office@accrevert.com. We will not discriminate against you for exercising these rights. If we deny your request, you may appeal by replying to our response, and we will answer the appeal within the time required by law.

11. Security

We use reasonable technical and organizational measures to protect personal information, including encrypted (HTTPS) connections, restricted access and secure payment processing through established providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and will notify you and the authorities of a data breach where the law requires it.

12. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has sent us personal information, please contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on this page with its “Last updated” date. If we make significant changes, we will make that clear on the website.

14. Contact

For any question or request about your personal information: office@accrevert.com | +1 (646) 980-4811.